At Miami Massage & Head Spa, we strive to provide the best possible experience for all our clients. To ensure fairness and clarity, we’ve established the following refund policy:
Booking & Deposit
To secure your appointment, we require a 20% to 50% deposit of the total service cost at the time of booking.
Cancellations & Rescheduling
- Cancellations Made 24+ Hours in Advance:
Clients who cancel their appointment at least 24 hours before the scheduled time are eligible for a full refund of their deposit or may choose to apply the deposit toward a future appointment. - Cancellations Made Less Than 24 Hours in Advance:
Deposits for cancellations made less than 24 hours before the scheduled appointment are non-refundable. However, we may offer to transfer the deposit to a rescheduled appointment at our discretion. - No-Shows:
Deposits for missed appointments without prior notice are non-refundable.
Refunds for Unsatisfactory Service
If you are dissatisfied with your service, we encourage you to speak with a member of our team immediately so we can address your concerns. Refunds for completed services are granted at the discretion of management.
How to Request a Refund
To request a refund or reschedule your appointment, please call us at 786-676-8001 or text us at 786-983-9332.
Thank you for choosing Miami Massage & Head Spa! We look forward to helping you relax and rejuvenate.